FAQs

Where do you deliver to?

Online purchases are delivered to addresses within the UK only.
If you are overseas, outside the UK, and would like to make a purchase please get in touch to discuss shipping options, thank you!

How much does delivery cost?

Delivery is based on weight and will be calculated at checkout (unless a coupon for free shipping is used )
By selecting ‘Packing and Delivery’ at the checkout, the delivery charge will be applied to your order.

Purchases over £100 will be eligible for FREE SHIPPING. Yay!

Most smaller items will cost between £2.95 and £8.00 depending on the item which will be shown at checkout.

Collect in Person

Alternatively you may wish to collect your painting from the studio near Lyme Regis. Click ‘Collect from Studio’ at the check out. You will not be charged for delivery and we will arrange a time for you to collect your purchase.

How do you ship paintings?

It is very important to me that you are happy with your purchase so each painting is carefully packaged using protective cardboard & bubble wrap. They are securely taped and clearly labelled.
Packages are delivered to you via either Royal mail, Parcel Force, UPS, DPD or another courier service.

How quickly can I receive my painting?

On receipt of your order we will advise you of delivery times. You will typically receive your purchase within 7 working days. For smaller items such as cards, gifts and prints, it is very likely that the items will be sent out within a few days. Packing up a large painting with care takes longer.

Whilst I will make every effort to ensure that you receive your delivery in good time, I do not guarantee delivery before the end of the stated period.

In most cases paintings are already framed on order and this will be stated in the product description.

If not, I am able to offer a framing service using a preferred local framer who I work closely with and trust.

If you would like this option, please checkout and then get in touch to discuss options and additional costs.

I will advise you of time frames on receipt of your order.

Delivery problems

If you experience any problems with a delivery, please contact me by emailing jools@joolswoodhouse.com

If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even if the initial delivery was free of charge).

Returns policy

We understand that you may wish to return a product.
You will be entitled to return a product to me and receive a refund in accordance with this policy.

If the item is damaged in any way we will pay the cost of returning the item to us.

If you have changed your mind, you will be responsible for the cost of this. As a very small business, this is an expense I cannot provide for free.

The item must be returned within 14 days from receipt.

Returns procedure

• Notify Jools that you wish to return a product within 7 days of receiving delivery.

Email jools@joolswoodhouse.com

• You will be responsible for paying all postage and packaging costs associated with returns under this policy.

Please get in touch if you have any other questions or you are not sure about anything.